Transparency Report on Human Rights Risks in Telenor Linx
At Telenor Linx, we recognize the importance of addressing human rights risks and promoting responsible business practices in our global operations. As part of our commitment to promotion of human rights – an integral part of our mission in ‘connecting societies to what matters most’, this report aims to provide insight into our human rights and due diligence assessments, key findings, and how we work to promote human rights throughout our business relations.
General
We are located in offices in Norway (HQ), Sweden, Poland, Dubai, Pakistan, Thailand and Singapore, operating as a fully owned subsidiary of Telenor ASA. We offer a range of products and services, including voice, messaging, roaming, Direct Carrier Billing, Millom, Phone number verification, and telecommunications infrastructure solutions. As an international wholesale provider, Telenor Linx engages telecommunication operators and digital services providers globally, operating in the businessto-business market.
As part of Telenor Group, Telenor Linx adheres to Telenor’s governing policies and guidelines through governance programmes and have developed internal guidelines and routines to address and mitigate negative consequences for human rights and decent working conditions. This governance framework guides our decision-making processes and ensures responsible business conduct throughout our operations.
To facilitate reporting and whistleblowing processes aimed at helping us uncover negative consequences and address concerns, we utilize Telenor’s hotline channel available here. These whistleblowing mechanisms provide opportunities for stakeholders to voice their concerns, helping us identify risks and contribute to our continuous improvement efforts.
Identified risks and impacts
Privacy and data protection
Freedom of Expression and Access to Information
Supply Chain Risks
Customer/Partner Risks
Mitigation measures
Robust whistle blowing channels
Stakeholder engagement
Due diligence processes
Securing connectivity
Privacy and data protection
- Evaluations on ‘no-routing’ vis-à-vis certain destinations.
- Implementation of robust encryption protocols to secure communications and protect user data.
- Regularly review and update security measures to adapt to evolving threats, including adaption of industry best-practices.
- Comply with relevant data protection laws and regulations, both at the international level (e.g., GDPR) and in specific countries to which we may be subject.
- Establish partnerships with trusted network operators and service providers that prioritize data security and privacy.
- Maintaining robust fraud prevention systems, securing individuals quality of service, security and digital trust.
- Challenge legal intercept requests. More information on how Telenor works towards authority requests can be found here.
Freedom of expression and access to information
- Implementation of clear policies and guidelines that promote freedom of expression, respect for users’ rights to access information and the right to net neutrality.
- Advocate for free and open ICT services, including promotion of technology roll-out to ensure best in class connectivity services ensuring our users can stay connected to what matters most.
- Challenge and uphold principles on open communication and freedom to access and disseminate information when faced with conflicting legal requirements in certain jurisdictions.
Supply Chain Risks
- Maintain close relationships with our suppliers and partners to ensure that supply chain risks addressed.
- Contractually require our suppliers to enter into Telenor’s supplier conduct principles to ensure our suppliers are committed to uphold international human rights and decent working conditions.
- 24/7 monitoring of all suppliers to enable swift response to emerging risks.
- Strong privacy and security supplier management measures to ensure that the right to private life guarantees is sufficiently managed and maintained throughout our supply chain, including the suppliers’ sub-processors.
We believe that a key part of our societal responsibility is inherent linked to our mission, connecting societies to what matters most – in that all have a right to communication- and engage digital services, regardless of race, ethnicity and nationality. As such, Telenor Linx looks to not only mitigate human rights risks – but embody the promotion of these rights in our mission.
Fornebu, 26.06.2023
Signed by the board of Telenor Linx AS
Ove Fredheim
Chairman of the board
Marianne Moe
Member of the board
Asle Svanøe
Member of the board
Ruza Sabanovic
Member of the board
Fridtjof Rusten
Member of the board
Yasir Azman
Member of the board
Kjetil Hanshus
Member of the board
Mona Børøen
Member of the board
Stig Atle Waagbø
General Manager
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