At Telenor, we believe that trust in our brand is essential to build deeper and longer relationships with customers
Fraud Prevention
Selected vendors
We have selected vendors to secure that the traffic we handle on your behalf is connected in a proper way.
Wangiri calls
Blocking of known fraudulent caller IDs have been done to secure that unwanted calls are prevented.
We have enabled monitoring of caller ID’s to identify and stop Wangiri calls at an early stage.
Proactive Blocking
Proactive blocking of identified fraudulent ranges for all customers.
Telenor has the capabilities to block both the A- and B-numbers, preventing the fraudsters to succeed with their scam towards all network. In 2021, Telenor blocked 275 million fraud attempts to an estimated value of $30.000.000.
Scams
The fraudsters are constantly changing their way of finding working routes around the world. Currently, we see that PBX switches are hacked on a daily basis.
Many times with call forwarding in order to make it more difficult to detect and stop. We are actively monitoring all volumes and blocking caller ID’s to limit the exposure from such events.
When detected, Telenor informs both the sending and receiving operators in order for them to take action. Telenor is also informing that no money will be paid for such events following the i3F standard.
Stopping Payments related to fraud incidents
Telenor’s fraud department and finance department are working closely in order to stop any outpayments for fraud events. Once a fraud event happens – let’s be clear that the fraudsters are always at least 1 step ahead of any operator – Telenor will send a report to the supplier, informing them about the incident, including destination, volumes, amount and the fact that Telenor has no intention of paying for this traffic. Telenor will also help out with the police report in order to simplify the process and secure that all necessary information are gathered for a successful resolution of the incident.
Scams
The fraudsters are constantly changing their way of finding working routes around the world. Currently, we see that PBX switches are hacked on a daily basis.
Many times with call forwarding in order to make it more difficult to detect and stop. We are actively monitoring all volumes and blocking caller ID’s to limit the exposure from such events.
When detected, Telenor informs both the sending and receiving operators in order for them to take action. Telenor is also informing that no money will be paid for such events following the i3F standard.
Stopping Payments related to fraud incidents
Telenor’s fraud department and finance department are working closely in order to stop any outpayments for fraud events. Once a fraud event happens – let’s be clear that the fraudsters are always at least 1 step ahead of any operator – Telenor will send a report to the supplier, informing them about the incident, including destination, volumes, amount and the fact that Telenor has no intention of paying for this traffic. Telenor will also help out with the police report in order to simplify the process and secure that all necessary information are gathered for a successful resolution of the incident.
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