At Telenor, we believe that trust in our brand is essential to build deeper and longer relationships with customers
Fraud Prevention
Selected vendors
We have selected vendors to secure that the traffic we handle on your behalf is connected in a proper way.
Wangiri calls
Blocking of known fraudulent caller IDs have been done to secure that unwanted calls are prevented.
We have enabled monitoring of caller ID’s to identify and stop Wangiri calls at an early stage.
Proactive Blocking
Proactive blocking of identified fraudulent ranges for all customers.
Telenor has the capabilities to block both the A- and B-numbers, preventing the fraudsters to succeed with their scam towards all network. In 2021, Telenor blocked 275 million fraud attempts to an estimated value of $30.000.000.
Scams
The fraudsters are constantly changing their way of finding working routes around the world. Currently, we see that PBX switches are hacked on a daily basis.
Many times with call forwarding in order to make it more difficult to detect and stop. We are actively monitoring all volumes and blocking caller ID’s to limit the exposure from such events.
When detected, Telenor informs both the sending and receiving operators in order for them to take action. Telenor is also informing that no money will be paid for such events following the i3F standard.
Stopping Payments related to fraud incidents
Telenor’s fraud department and finance department are working closely in order to stop any outpayments for fraud events. Once a fraud event happens – let’s be clear that the fraudsters are always at least 1 step ahead of any operator – Telenor will send a report to the supplier, informing them about the incident, including destination, volumes, amount and the fact that Telenor has no intention of paying for this traffic.
Telenor will also help out with the police report in order to simplify the process and secure that all necessary information are gathered for a successful resolution of the incident.
Scams
The fraudsters are constantly changing their way of finding working routes around the world. Currently, we see that PBX switches are hacked on a daily basis.
Many times with call forwarding in order to make it more difficult to detect and stop. We are actively monitoring all volumes and blocking caller ID’s to limit the exposure from such events.
When detected, Telenor informs both the sending and receiving operators in order for them to take action. Telenor is also informing that no money will be paid for such events following the i3F standard.
Stopping Payments related to fraud incidents
Telenor’s fraud department and finance department are working closely in order to stop any outpayments for fraud events. Once a fraud event happens – let’s be clear that the fraudsters are always at least 1 step ahead of any operator – Telenor will send a report to the supplier, informing them about the incident, including destination, volumes, amount and the fact that Telenor has no intention of paying for this traffic.
Telenor will also help out with the police report in order to simplify the process and secure that all necessary information are gathered for a successful resolution of the incident.
Proof Points
Our aim is to provide clear and compelling knowledge that supports the validity, credibility and increases security.
The best defense is a good offense
As for Telenor Linx, the answer is a resounding YES.
Our strategy? The best defense is a good offense.
By leveraging big data and data analytics to derive valuable insight into traffic patterns, we have achieved 98% margin assurance while upholding zero-tolerance to fraud.
A key reason for this success is our strong Revenue Assurance and Fraud Management-program (RAFM), which helped us achieve the following:
💵 95% credit note recovery (Work ongoing – We never give up!)
📉 99% decrease in fraud disputes
🎯 Optimization of Revenue Channels
✅ Reduction in revenue-related financial risk
💯 Minimization of revenue leakages & maximization of cost assurance securing organization’s P&L
Ultimately, it secures trust in our #telenorbrand and builds deeper and longer relationships with our customers.
What more could we wish for 💙
#telenorzerofraud #zerofraud #fraudprevention
No money to fraudsters
Our goal in Telenor Linx is to stop ALL payments to fraudsters independent of the size of fraud incident.
What’s the recipe for our 95% yearly credit note recovery rate?
In a nutshell a PROACTIVE approach is key in preventing and fighting fraud. A little more detailed, this is how we succeed:
📊 Monitoring: We have automated controls in place enabling early detection of fraudulent traffic. This combined with timely communication to customers/suppliers secures minimal possible exposure per fraud incident.
🚫 Withholding: We implement immediate payment withholding and inform our customers/suppliers to do the same. This directly stops financial compensation to criminals.
📄 Documenting: Proactive comprehensive documentation is provided to customers/suppliers in less than three days’ time – this supports details related to fraud incident and helps in making quicker and effective decisions.
🤝 Collaborating: Strong internal routines and management endorsement are essential. We focus for example on selected vendors to secure that the traffic we handle is connected in a proper way.
To all who wonder why we are not at 100% recovery. The remaining 5% are cases where victims have opted out of filing charges.
Zero fraud means we are taking an active stand fighting organized crime.
#telenorzerofraud #zerofraud #fraudprevention
Fraudulent voice calls
750 million = This is the total number of fraudulent voice calls that we in Telenor Linx stopped during the past three years.
Why is zero tolerance towards fraud so important for Telenor Linx?
We are taking an active stand fighting organized crime.
And this is how we do it ⬇️ ⬇️ ⬇️
🚫 No access for fraudsters into the network
❌ Stopping payments to fraudsters
🚦 Blocking rules apply for all traffic
📉 Detection via active monitoring
💯 Protecting all our customers
Your trust is our top priority!
Fighting organized crime is a benefit that you can expect if you are trusting Telenor Linx with your voice traffic.
#telenorzerofraud #zerofraud #fraudprevention
Police Report Template
Download our free fraud police report template, which can be used as a supporting document in fraud related incidents.
Telenor stands for zero fraud. We actively fight fraudsters and our goal is to contribute to a fraud free industry.
Let’s join forces and fight fraud together.
Get in Touch!
Get a free quote on outsourcing your international services.
Contact us